DDS considers Customer Care to be a vital and integral part of any on site contract works, particularly those works involving the interruption of supplies to the customers of any utility company.

Our aim is to minimize any inconvenience and to ensure that a professional image is maintained at all times. DDS is developing procedures addressing Customer Care as part of our Environmental, Quality and Safety Management Systems. The procedures will be defined to make them contract specific in line with individual client requirements, thereby ensuring that client‟s objectives can be incorporated and achieved to the benefit of the full contract team.

Customer Care objectives and pre-determined targets are best achieved through careful pre-planning and effective, timely site management. These essential ingredients are recognized by DDS.

DDS personnel are trained to:

• Communicate with local police, highway and local authority representatives to ensure effective traffic and pedestrian management to reduce disturbance and inconvenience.
• Initiate public relations procedures to ensure local residents are assisted and treated with consideration.
• Be cautious to public and officials at all times.
• Ensure information is in the right place at the right time.
• Ensure good working relationships are established and maintained with all parties.
• Ensure good effective communication channels are established and maintained between all parties.
• Measure performance and carry out regular reviews to determine and implement preventative or corrective action at the earliest opportunity.